Technical support

Technical Support
Technical Resources

Technical Resources

Installation Manual

Installation Manual

User Manual

User Manual

SDK & Tools

SDK & Tools

HTP Manual

HTP Manual

Upgrade Manual

Upgrade Manual

FAQ

Technical Support

6 results found

Why there is no price information on shopping center?

As manufacturer, Civintec provides products and service for system integrators, solution providers, resellers and distributors. To protect our customers, we are not open price information on website. Please choose the optional functions of your interested products and submit online, our sales team will contact you with price list within 12 hours.

Why there are so many models for product series?

Civintec provides customizable readers and terminals devices with some optional functions and features for selection to well meet different customer’s requirements.

Can I print my LOGO on device?

Civintec provides OEM LOGO printing service with MOQ 100pcs to process. The products with screen design can be also program to display customer’s LOGO by users.


How to view and download the technical documents?

 It requests member ID to login My Community and download product technical documents. After purchasing Civintec products, we will register a member ID with password for you to login and download. Please visit to choose your interesting products or contact our sales team to place order.

I have technical questions during sample product testing and software development. How can I get technical support?

Civintec has technical support team with hardware and software engineer team to support your sample test and development. Please submit your questions on link, you can also add online technical support Skype account “Civintec-2”. Our technical support team will contact you within 12 hours.

I have special requirements on my software functions and hardware housing look. Can you make the product?

As manufacturer and designer, we provide technical customization service from hardware, firmware to software to well meet various requirements from the market. Please contact our sales team for further discussion.

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