General Terms and Conditions

1. Definitions 

1.1. Civintec Global Co., Limited is referred to as Civintec.

1.2. Natural, juridical persons or other organization is referred to as Customer.

1.3. Any product provided by Civintec Global Co., Limited is referred to as Products.

1.4. Any service provided by Civintec Global Co., Limited is referred to as Services.

2. General Provisions 

The provisions hereunder contain terms and conditions which apply to all CivintecProducts and Services. No addition and modification to any of the provisions shall be bound by Civintec unless made in writing and signed by Civintec. This provision supersedes all other agreements (written or oral), including but not limited, those contained in Supply contract, warranty policy, the purchase order from Customer, sales, unless a particular statement has been made by Civintec.

3. Prices and Terms of Payment 

3.1. Civintec prices quoted are valid at Ex-Works Shenzhen conditions, excluding any extra costs. Civintec shall charge VAT on the basic of unit price for any delivery in China Mainland, excluding Taiwan, Hong Kong and Macao.

3.2. All the quotation is in accordance with USD, unless special statement by Civintec. Civintec accept the payment by USD or Euro. The exchange rate shall be made by Civintec according to the current exchange rate issued by People’s Bank of China.

3.3. Civintec price is valid in 30 days from the date of price released, unless a particular statement has been made by Civintec in quotation.

3.4. Only 100% T/T payment or cash in advance is acceptable and T/T payment shall only be made by bank transfer to the account listed on Civintec proforma invoice. All banking charges during the bank procession should be at the expense of Customer.  

4. Limitations for Order Changes or Cancellation 

It’s not acceptable to modify or cancel orders (including but not limited to models, quantities, prices, payment and delivery term etc), as well as return Products except for valid warranty claims, once the order is accepted by Civintec and the payment is done by Customer, unless otherwise agreed by Civintec.  

5. Terms of Delivery

5.1. Unless otherwise appointed by Customer, the carrier shall be selected by Civintec. 

5.2. Risk of damage or loss over the goods will be transferred to Customer when the goods are handed over to the carrier nominated by Civintec or Customer.

5.3. Title to the goods shall remain in Civintec until the payment is fully received by Civintec.

5.4. Shipment date will be indicated by Civintec after Customer payment is received by Civintec. Civintec will make reasonable efforts to meet its indicated shipment date. However, both parties acknowledge and agree that any shipment date given by Civintec is estimate only and Civintec will not be liable for its failure to meet the date.

5.5. Civintec shall be entitled to make partial deliveries of goods.

5.6. Civintec shall not be liable for failure or delay in delivery in consequence of the Carrier.

5.7. Products will be filled in accordance with its customary package. Customer should assume corresponding risk and extra cost caused, if a special packaging is required by Customer.

5.8. Customer should collect the goods from Civintec within 15 days after receipt of goods finished notice from Civintec. If Customer requests or otherwise causes Civintec to store goods beyond the specified time limit, the charge to store the goods will be at the expense of Customer. 

5.9. Any claims for shortages or incorrectly filled orders must be received by Civintec within 7 days from the date of the shipment is received by Customer, otherwise it will be regarded as that Customer accept and confirm Products.

6. Design Changes of Products 

Civintec reserves the right to discontinue the manufacturing of any Products, to improve Products, to make changes in their design.

7. Force Majeure

Civintec shall not be liable for failure or delay to perform all or any part of the General Terms and Conditions due to any events beyond the control of Civintec. Such events will be included but not limited to the things as natural disaster, fire, flood, accident, riot, war, governmental intervention, embargo, strike, labor difficulties, break down of machinery or other difficulty as material shortages, shortage of transport, or other events beyond the control of Civintec. 

8. Limitations of Liability 

8.1. The total liability of Civintec including but not limited, all Products damages, damages for injuries to persons or property, breach of warranty, breach of this General Terms and Conditions, negligence, or other tort with respect to Products, or any Services, shall not exceed the money amount received by Civintec of the corresponding order.

8.2. Civintec shall not be responsible or liable for any damage or loss caused by the operation or performance of any third party product, service or any systems in which a product is incorporated. 

9. Warranty

Civintec warrants Products against defects in material and workmanship under normal use for a period provided by Civintec from the date of invoice depending on different Products or components. The details is referred to the latest Civintec “Warranty, Return and Repair policy”.

10. Return of Products

Customer shall obtain Civintec written authorization to return Products and obtain a Return Material Authorization (RMA) number. Before obtaining a RMA number, the model number and serial number of Products and a description of the claimed Products defect shall be provided to Civintec. Any Products should be returned with the RMA number clearly marked on the outside of the packaging to the Civintec securely packed in a rigid container with ample cushioning material, preferably the original packaging. The details is referred to the latest Civintec“Warranty, Return and Repair policy".

11. Compliance

Customer should take the sole responsibility to determine if Products purchased from Civintec can be imported and used in the country where Customer needs to import.

12. Governing Law, Jurisdiction and Arbitration  

The conditions above mentioned shall be governed and construed in accordance with the laws of the People’s Republic of China. All disputes in connection with the conditions or the execution thereof shall be settled friendly through negotiation. If a settlement agreement is not reached through negotiation, the case shall then be submitted for arbitration to the China International Economic and Trade Arbitration Commission (CIETAC), Shenzhen Commission, or HongKong International Arbitration Center (HKIAC), and the rules of CIETAC Shenzhen Commission or HKIAC shall be applied. The adjudication of the arbitration shall be final and binding upon both Civintec and Customer.