Leading OEM/ODM Manufacturer Smart Card & Security Solution


Warranty, Return and Repair Policy

(1) Warranty Period:

CIVINTEC Global Co., Limited provides warranty for CV / CN / EL series product, commencing from the date of purchase:

 (2) Warranty Service:

(3)The customer is responsible for all the charge of returning the defective product at his/her own expense including delivery cost, custom duty and tax. 

(4)The warranty will automatically be waived if: 
A. the product has been explicitly or implicitly modified, tampered with, altered or repaired in any way by anybody other than qualified technical people of CIVINTEC Global Co., Limited
B. the product has been damaged due to misuse, abuse, negligence, physical damage, abnormal voltage supply/power interruption, accident, fire, flood, natural calamities, improper transportation or other events beyond CIVINTEC Global Co., Limited control;
C. the product model number label or serial number label has been effaced or altered.

(5) Engineering Service cost and Freight
Extra engineering service 30-50 USD$ and consignment will be required in order to receive our repair service
Within warranty, if returning product is tested without quality problem, the extra engineering service 30/50 USD$ and consignment for sending back will be charged at customer

(6) CIVINTEC Global Co., Limited reserves the right to issue and cease this warranty. For any uncertain or doubtful occasion, after examination, CIVINTEC Global Co., Limited has the right to refuse to issue or to cease this warranty.

(7)The warranty terms and conditions are subject to change without prior notice.

 Please follow steps below to complete returning process of your defect parts:
    Step 1: fill RMA online
    Step 2: receiving information within 2 working days from CiVinTec
    Step 3: Confirm fee (in case it happens) and arrange the payment defect items
    Step 4: Get RMA number and returning instruction
    Step 5: Send back defect items

 I have read and agree to the terms and conditions