Leading OEM/ODM Manufacturer Smart Card & Security Solution

Frequently Asked Questions

1PaymentWhat kind of bank charge will be borne by purchaser?

Our sales term is Ex Work. CIVINTEC will pay the bank charge inside China, you should pay bank charge outside China.

2PaymentWhy the address you have given us is for a China bank and the swift code is for a Hong Kong bank?

Our beneficiary bank is a Hongkong bank, but the sub-branch address in the Shenzhen.
So please state SWIFT as BKCHHKHH, and remark "for SHENZHEN FUTIAN SUB-BRANCH".

3ShipmentCould CIVINTEC help arrange shipment ?

Sure. Under the Ex Work term, If you prepay the feight, we will accept your request to help you select the suitable forwarders for sending your goods. (our forwarder partnar : UPS\TNT\DHL\Fedex)

4ShipmentCan we collect the goods from your factory by ourself or send our forwarder to do it ?

Sure. But please make sure that your forwarder is able to do formal custom clearance by Chinese Custom.
If not, you should pay extra 6% tax fee (VAT for local sales) upon the value of goods.

5ShipmentWhy do I need to pay extra 35USD when i use my TNT/DHL account collect the goods?

The extra 35USD is charged by local TNT/DHL. We suggest you use UPS/Fedex collect the goods, it will avoid the local charge.

6ShipmentIs there any insurance availabe for transportation of our goods ?

Sure, for big value goods, we suggest you to consider to purchase insurance for your goods.Under the Ex Work term, if you prepay the insurance cost, we will accept your request to help you purchase insurance. (Our insurance partner : AIG General Insureace Company).

7CertificationCould you provide Certificate of Origin?

Yes, we can provide Certificate of Origin for your ordered goods, the cost is 30USD/pc.

Read More